Introducing the Only Dispatcher Who Never Calls in Sick!

Home Services Companies Revolve Around Their Dispatchers

Dispatchers are pulled in every direction by technicians, CSRs, managers, owners, customers and support staff.
Compounding the problem, current software requires even MORE staff.
Nobody has created a viable solution. Until now.

SHIFT Your Business When You SHIFT Your Technology.

Repetitive daily tasks are now automated, requiring far less touches by your team.

1

Online Booking & Customer Portal

  • Easily place on your website and/or targeted landing pages.
  • Offers customers what they expect: self-scheduling anywhere, anytime, no phone call required.
  • Provides drive tracking and tech ID so customers know who to expect and when.

2

Smart Scheduler

  • Follows your preferred strategy to determine the best tech fit.
  • Analyzes job urgency and priority and escalates accordingly.
  • Assigns techs and alerts dispatchers if a job needs their attention.
  • Frees dispatchers for revenue generating tasks… or lunch.

3

GPS & Mobile-Friendly Tech App

  • Notifies techs of appointments, including customer contact and history.
  • Records pictures and notes to reinforce diagnostic results.
  • Creates clear & accurate quotes without high-pressure sales or surcharges.

4

Admin Portal

  • Simplifies dispatch board monitoring with at-a-glance design.
  • Calculates KPIs into easy reports for on-the-fly adjustments.
  • Condenses parts and labor into tasks for accurate estimates.
  • Streamlines parts management, ordering, permitting and inspection scheduling.

“I’ve been there… struggling to grow a business and trying to figure it all out.

The key obstacle to growth is the chaos in the office. Industry software is fundamentally flawed; it not only ignores the chaos, it compounds it.

ServiceSHIFT’s specialized system will help you simplify operations and improve your bottom line so your business can grow.”

Bill Stevens

FOUNDER OF A HOME SERVICES BUSINESS THAT SUSTAINED A JAW-DROPPING 24% CASH FLOW, WHEN THE NORM IS 6-8%

A Seismic SHIFT in the Home Service Industry

Owners SHIFT

Business is simplified
  • Alleviate chaos to improve productivity.

  • Reduce your labor costs while paying your techs more. (Really!)

  • Increase profitability while lowering operating costs and overhead.

  • Improve your marketing by identifying successful tactics in real time.
  • Differentiate yourself from your competitors.

  • Get your life back!

Owners SHIFT

Business is simplified
  • Alleviate chaos to improve productivity.

  • Reduce your labor costs while paying your techs more. (Really!)

  • Increase profitability while lowering operating costs and overhead.

  • Improve your marketing by identifying successful tactics in real time.
  • Differentiate yourself from your competitors.

  • Get your life back!

Teams SHIFT

Office chaos decreases
  • Smart dispatching – REALLY smart!

  • Simplification relieves stress and burnout.

  • Automation reduces tasks and phone calls.

  • Spreadsheet nightmares can finally end.
  • Streamline communications.
  • Eliminate mundane tasks and redundancies.

Teams SHIFT

Office chaos decreases
  • Smart dispatching – REALLY smart!

  • Simplification relieves stress and burnout.

  • Automation reduces tasks and phone calls.

  • Spreadsheet nightmares can finally end.

  • Streamline communications.

  • Eliminate mundane tasks and redundancies.

Technicians SHIFT

More motivated to perform
  • Higher close rates.

  • Control of their financial future.

  • Reduced driving time.

  • Easily build accurate quotes.
  • Leaderboard creates healthy competition.
  • Receive the best jobs for their ability.

Technicians SHIFT

More motivated to perform
  • Higher close rates.

  • Control of their financial future.

  • Reduced driving time.

  • Easily build accurate quotes.

  • Leaderboard creates healthy competition.

  • Receive the best jobs for their ability.

Customers SHIFT

Now your biggest advocate
  • On-demand availability.

  • Easy to request service, with or without a phone call.

  • Self-select convenient appointment window.

  • Dependable appointments means no waiting around.

  • Tracking their tech gives an accurate ETA.

  • Multiple quotes provide clear options.

Customers SHIFT

Now your biggest advocate
  • On-demand availability.

  • Easy to request service, with or without a phone call.

  • Self-select convenient appointment window.

  • Dependable appointments means no waiting around.

  • Tracking their tech gives an accurate ETA.

  • Multiple quotes provide clear options.

Whether your business provides plumbing, HVAC, electrical or other home services, ServiceSHIFT will transform the way you do business.

The Brains Behind ServiceSHIFT

BILL STEVENS

Bill Stevens built one of the most profitable plumbing and HVAC companies in the country from the ground up. His creative business mind and relentless drive for success revolutionized the expectations for a home services company. He achieved a sustained 24.4% cash flow (EBIDTA – Earnings Before Interest, Taxes, Depreciation and Amortization) – in an industry where the norm is 6-8%. The remarkable success of his company led to its acquisition by a private equity firm and Stevens’ (temporary) retirement.

MICHAEL BIGBY

Michael Bigby, a successful tech entrepreneur, began his career as the first software engineer and manager at Mark Cuban’s Broadcast.com. He went on to build successful teams at Yahoo that were recognized for their innovations, including Bigby’s authorship of Yahoo’s patent for displaying banner ads based on their expected ad value. Bigby also founded BlueKai, the first online behavioral data exchange and data management platform, which became the core of Oracle’s Marketing Cloud, and several other highly successful tech ventures.

Why ServiceSHIFT?

Bill Stevens and Michael Bigby have a history of unparalleled success in their respective industries.

After Stevens retired, the frustration he experienced when using service providers for his own home and the advice-seeking calls he received from other entrepreneurs ignited a desire to improve an industry that has largely been overlooked.

He partnered with Bigby to create a platform infused with his pioneering business practices and built using smart, innovative technology.

SHIFT Your Business

Every service business owner or manager who has seen ServiceSHIFT in action can’t wait to switch to ServiceSHIFT. Find out for yourself.



We Need Talented Developers.

Just Like You.

ServiceSHIFT offers incredible opportunities for smart, experienced developers who want to work at a fast pace, learn and make an impact.

Come join a collaborative, entrepreneurial, high caliber team using modern tools to revolutionize a $400M+ industry. Shift your career into a higher gear with ServiceSHIFT. And, unlike many startups, you’ll not only share in our success as we grow, you’ll enjoy market competitive salaries and benefits.

careers@serviceshift.com